Helpdesk & Remote Support
Fast resolution between scheduled visits.
Online Help Desk
Unlimited access to our online ticketing system. Any member of staff can log issues electronically. Each ticket creates automatic email notifications. The system tracks progress, manages assets, reports on backups, and logs engineer time.
Telephone Support
Phone support for common issues. Often resolved on first call. Annual subscription option.
Remote Access Support
For issues that need hands-on attention but not an onsite visit. Secure remote access, performed during agreed hours.
What is bundled with annual remote support
- Complimentary licence to SIMS.link (automated pupil account sync from SIMS, Arbor, Bromcom)
- Complimentary licence to RedRocket WebApps
- Priority response queue