Invisible Tickets™
The issues you never had to report.
Most school IT problems are spotted by engineers before staff notice them. Invisible Tickets™ is our way of capturing those issues quietly, fixing them onsite, and giving headteachers a clear record of work that would otherwise be invisible.
How it works
- Engineer spots an issue onsite - slow printer, dodgy interactive board, an unpatched server.
- Logs it invisibly via voice note through the agent on their phone (no interruption to staff, no ticket form to fill in).
- Voice transcribed and ticket logged automatically in your school's Invisible Tickets dashboard.
- Actioned before it becomes a problem - most fixes done same visit, the rest tracked in your account.
- Weekly report sent to the headteacher and bursar summarising the invisible work done.
What you actually get
- A clear audit trail of invisible work, even when nothing was visibly broken.
- Trend data: which classrooms generate the most issues, which devices are aging out, where the next budget pressure point is.
- Justification for the support contract, written in headteacher-friendly language.
Why this matters
Traditional support models reward reaction. The school waits until something breaks, then logs a ticket, then waits for an engineer. Invisible Tickets reverses that loop - engineers fix things while they are onsite anyway, and headteachers get visibility into work that was previously hidden.
The issues you never had to report
Most school IT problems are spotted by engineers before staff notice them. Invisible Tickets™ is our way of capturing those issues quietly, fixing them onsite, and giving headteachers a clear record of work that would otherwise be invisible.