Guides
Step-by-step guides for the most common primary school IT issues.
Step-by-step guides for the most common primary school IT issues. Filter by category or browse the full list.
Performing a Full System Scan
If you think you may be the victim of computer malware or a virus, please perform a full system scan as soon as possible. This could be from a nasty site or a misleading email.
read moreRecord a PowerPoint presentation with audio and video
Create your PowerPoint. Click Slide Show > Record from Beginning to put the presentation into recording mode. Click RECORD top left to start, then present with annotation.
read moreSIMS Upgrade
The latest SIMS upgrade has been released. Users may experience an 'incompatible database' error when logging in. To fix this the update needs to be applied.
read moreTop 10 Keyboard Shortcuts
Keyboard shortcuts save significant time. Whether to cut and paste or undo, most people have their favourite. The list goes deeper than many realise.
read moreRemote Desktop For Mac
Connect to the school server from a Mac. Session disconnects after 1 hour idle, account logs out after 3 hours. Save and close when finished.
read moreRemote Desktop Guide
What your Remote Desktop session looks like, session limits, when to save and close. The everyday guide for staff working from home.
read moreSelf Password Reset
Two-part guide: update your account info first, then reset your school email password yourself when you have forgotten it.
read moreBitLocker Windows Security Feature
BitLocker is Microsoft's encryption program for Windows. Used to protect data on hard drives and USB sticks. Detects tampering automatically.
read moreRM Unify - SSL Connect Guide for Macs
Connect to RM Unify's VPN from a Mac to access your school network from any external location. Prerequisites and walkthrough.
read moreRM Unify - SSL Connect Guide for Windows
Connect to RM Unify's VPN on Windows. Includes the proxy-settings prerequisite for school devices used from home.
read moreInstalling/Upgrading Target Tracker SIMS Report Template
Download the SIMS.net Data Extraction template, unzip it, install or upgrade in SIMS.
read moreUpdating Target Tracker Pupils Details
Generate the Target Tracker report from SIMS to keep pupil details synchronised.
read moreOffice365 on iOS using OWA
Install and configure the OWA app on iPad or iPhone to access Office365 mail, calendar and contacts.
read moreOffice365 on Android using OWA
Install the Outlook Web App on Android to access Office365 mail, calendar and contacts.
read moreHow to configure VPN on a Mac OSX
Set up VPN on macOS via Network Preferences. The encrypted connection that lets staff use the school network safely from home.
read moreHow to install Cisco VPN Client
Cisco VPN setup for Windows 7, 8 (note: not Windows 10). Step-by-step install walkthrough.
read moreMicrosoft Forms for Education
What MS Forms is, who it is for, and how teachers and admin staff use it to collect simple data and produce quizzes.
read moreHow to setup an Office365 email on Android
Add an Office365 account via Settings > Accounts > Add Account on Android.
read moreGuide to Common iPad Tasks and Problems
Button layout, multi-tasking, closing apps, and the most common iPad troubleshooting steps.
read moreIntroduction to Google Sketch Up
What Google SketchUp is, what you can do with it, and how to get started with the free version.
read moreIntroduction to Scratch Jr!
What Scratch Jr is and how young children can learn programming concepts by snapping together graphical blocks.
read moreHow to setup an Office365 email on iOS
Add an Office365 account via Settings > Mail, Contacts, Calendars > Add Account on Apple devices.
read moreWhy Can't I Access SIMS?
Reasons SIMS may not be working. Check S drive connection first, then work through the diagnostic checklist.
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