When IT breaks, most providers send someone eventually. We make sure it doesn't break in the first place.
The dedicated on-site IT support that Hertfordshire primary schools rely on - week in, week out.
A ticket gets raised. Someone remote looks at it.
If your school has recently lost on-site IT support, you already know what that feels like.
They ask questions your staff have answered before. A part gets ordered. A different engineer turns up, one who has never been to your school, does not know your systems, and needs twenty minutes just to find the server room.
Meanwhile, your teachers are waiting. Your lessons are disrupted. And your office is managing the fallout instead of supporting pupils.
Every Con Ed contract includes
No surprises. No remote-only excuses. Everything you need from a school IT partner that turns up.
Regular on-site visits
Engineers arrive with a visit plan: scheduled maintenance, monitoring checks, and issues identified before they become incidents.
Invisible Tickets™ support
Proactive issue prevention on every visit. Tracked, logged, and reported in a monthly one-page summary.
Named engineer
Your regular visitor and helpdesk contact who knows your network, devices, staff and history.
Helpdesk and remote support
Direct line to qualified engineers during term time. No call centre, no offshore triage. On-call cover for urgent out-of-hours issues.
Five-phase onboarding
Established mobilisation model: audit, remote setup, on-site discovery. Monitoring live within 2-3 working days of contract start.
Proactive maintenance
Continuous infrastructure monitoring. Alerts actioned before school opens: server failures, backup issues, licence expiry.
Real fixes. Real schools. Every week.
The Education Today Award for Best Schools IT Provider is peer-voted by schools. The schools that vote for us are the schools we serve, schools in Hertfordshire who know exactly what good IT support looks like because they receive it every week.
A small number of new school places remaining.
To maintain the quality of service our schools expect, we only onboard a limited number of new schools each term. If your school is looking to move from remote-only support, now is the time to start the conversation.
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Working with the partners schools trust
